For customers who do not receive emails from our store

If you use a free email address

■ Due to spam mail prevention function, the confirmation email from our store is mistaken for spam mail and is not displayed on the inbox screen, but is automatically sorted into the spam folder or trash, or deleted.

Please check your spam or trash folder to see if there are any emails from us.

■ Your mailbox is full and you are unable to receive emails (you can still send emails)

Please delete any unnecessary emails to free up some space and try receiving the emails again.

If you use a carrier email address

■ You have set up spam filters or domain-specific reception.

We apologize for the inconvenience, but please set up your email so that you can receive emails from "yin-yang.jp".

■ You are unable to receive emails due to spam prevention settings of your mobile phone company.

Your initial settings may be set to block emails from PCs. Also, depending on your mobile phone company and model, spam filter settings may be updated periodically. Please refer to the following and check your settings.

SoftBank customers
http://www.softbank.jp/mobile/support/antispam/
Docomo customers
https://www.nttdocomo.co.jp/info/spam_mail/
For au customers
http://www.au.kddi.com/support/mobile/trouble/forestalling/mail/anti-spam/

Other causes

■ Incorrect email address

We apologize for the inconvenience, but there is a high possibility that the email address you registered is incorrect.
If you think this may be the case, please contact us to let us know that you have not received the email, or check your registered email address from your My Page.

■Security software and antivirus software settings

Depending on the settings of your security software, the email may be judged as spam and rejected or deleted.
Please check the settings of your security software and set it to exclude spam e-mails.

■ Virus blocking and spam filtering service settings for your provider

Depending on the provider, virus blocking and spam filtering services may be provided free of charge as standard.
Please check the page of each provider.

■Other than the above If none of the above applies to you and you do not receive an email, please contact us.

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yinyang online shop
Email: info@yin-yang.jp
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If you have tried to contact us but have not received a response, please feel free to contact us.